Refund Policy
Understand when and how refunds are processed for Sartha subscriptions and products.
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Refund Overview
At Sartha, we believe in customer satisfaction. We offer refunds for eligible subscription plans under specific conditions outlined in this policy. Please read carefully as different products have different refund eligibility.
When Refunds Apply
✓ Standard Plan
Refundable within 7 days of purchase if:
- You haven''t accessed paid features extensively
- Your counsellor hasn''t been assigned
- You request before the first counselling session
✓ Pro Plan
Refundable within 3 days of purchase if:
- Your counsellor hasn''t initiated contact
- You haven''t attended any counselling sessions
- No significant guidance has been provided
✓ Elite Plan
Refundable within 2 days of purchase if:
- Your counsellor hasn''t initiated contact
- You haven''t attended any counselling sessions
- No comprehensive guidance has been provided
Non-Refundable Items
The following products and services are NON-REFUNDABLE once purchased:
eBooks & Digital Products
Downloaded eBooks, study guides, and digital resources cannot be refunded once accessed.
College Predictor Tool
Standalone access to the college predictor tool is non-refundable as it provides immediate value.
Connector Service
Connections established through Connector are non-refundable.
Gifts & Trial Extensions
Complimentary access, free trials, and gift vouchers cannot be refunded.
After Counselling Initiated
Subscriptions are non-refundable after your assigned counsellor has initiated substantial guidance.
How to Request a Refund
Follow these steps to request a refund:
- Send Email: Contact support@sartha.in with your request
- Provide Details: Include your account email, order ID, purchase date, and reason for refund
- Verification: Our team will verify your eligibility based on this policy
- Approval: You\''ll receive confirmation via email within 2-3 business days
- Processing: The refund will be credited to your original payment method
Please note: Refund requests must be submitted within the eligible timeframe specified in Section 2. Late requests will not be accepted.
Refund Processing Timeline
Request Submission
Verification
We check your eligibility
2-3 business days
Approval
Processing
Refund processed to original payment method
5-7 business days
Credit
Funds appear in your account (varies by bank)
5-10 business days
Technical Issues & Cancellations
Payment Errors
If you were charged multiple times due to a technical error, contact us immediately at support@sartha.in with proof (transaction ID, screenshots). We will investigate and process a refund if applicable.
Account Access Issues
If you cannot access your purchased subscription due to technical issues, contact support before requesting a refund. We will attempt to resolve the issue first.
Cancellation & Prorating
Monthly subscriptions can be cancelled anytime. If cancelled mid-month, no prorated refunds are issued. You retain access until the end of your billing period.
For technical issues or disputes, our support team is available at support@sartha.in or +91 72030 86849.
Important Notes
- Refund eligibility is determined solely at Sartha''s discretion
- All refund requests must be genuine and comply with this policy
- Fraudulent refund claims may result in account suspension
- This policy is subject to change. We recommend checking it before every purchase
- For disputes or concerns, contact support@sartha.in